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GSummit 2014 has ended
Over 4 days, hear from 50+ expert speakers & engage in workshops covering gamification, customer loyalty, employee engagement & behavior science. Earn your Certification in Gamification Design in our limited space, full-day workshops on June 10th. During our 3-days of content/speakers (June 11-13), we’re adding multiple mini-workshops for everyone to have more hands-on learning experiences at GSummit. Register Now
Thursday, June 12 • 9:00am - 9:30am
Training & Engagement on The Front Line: The Delta Air Lines Way

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Do you want to change the way your call center employees are engaged? Is your training boring and outdated? Do your employees moan when they are training?

Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning. And hear what's on the horizon.

Speakers
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Ponch Orendain

Program Manager Technology, Delta Airlines
TBA


Thursday June 12, 2014 9:00am - 9:30am
Room 2

Attendees (0)